Refund policy

Last updated: October 24, 2026

We accept return requests within 30 days after delivery for items that are unopened, unused, and in their original packaging. Opened or used items are not eligible for change-of-mind returns.

How to request a return

Email hello@littlelenslab.com within 30 days of receiving your order. Include your order number and the item you want to return. We will confirm eligibility and provide return instructions and the return address. Please contact us before mailing anything back.

Returns are made by mail. Include all original accessories and packaging, along with your order number or proof of purchase. Use a trackable shipping service and retain your shipping receipt.

Return shipping and fees

You are responsible for arranging and paying return shipping for an eligible change-of-mind return. Return postage is not reimbursed. We do not charge a restocking fee.

Refunds

We will inspect your return and email you the outcome. Approved refunds are issued to the original payment method within 5 business days after we receive the returned item. The refund covers the amount paid for eligible returned items and any applicable refundable tax. Your bank or payment provider may take additional time to post the credit.

If a return does not meet the unopened, unused condition requirements, we will explain the reason before any further action.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email hello@littlelenslab.com as soon as you notice the issue. Include your order number, a description of the problem, and photographs when possible so we can review the issue and arrange an appropriate resolution.

The unopened-item requirement applies to change-of-mind returns. It does not remove any rights you have under applicable law for damaged, defective, or misdescribed goods, including any right to recover return costs that we are legally required to cover.

Questions

Contact Little Lens Lab at hello@littlelenslab.com for help with a return or refund.